Refund policy

Effective Date: 03/04/2026

1. Return Window

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused

• In original packaging

• In the same condition received

2. Non-Returnable Items

• Installed lighting fixtures

• Customized or special-order items

• Clearance or final sale products

3. Return Process

To initiate a return:
Email: contact@haloalight.com
Include:

• Order number

• Reason for return

• Photos (if damaged)

Do not send items back without confirmation.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged or defective.

5. Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide clear photos

We will offer a replacement or refund if approved.

6. Refunds

Once the return is received and inspected:

• Refunds are issued to the original payment method

• Please allow 5–10 business days for processing

Original shipping fees are non-refundable unless the return is due to our error.